Returns & Exchanges

Returns

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

• Be unworn and unused
• Be in the same condition as received
• Be returned in its original packaging
• Include your order number or proof of purchase

Please note that customers are responsible for all return shipping costs.

Due to hygiene reasons, earrings are non-returnable.

How to Start a Return

To request a return, please contact us at contact@ayatsilverjewelry.com.

If your return request is approved:

• You will receive return instructions by email
• Returns must be authorised before sending
• Unauthorised returns may not be accepted or refunded

Please securely package the item (preferably in the original bubble mailer or a padded envelope) to prevent damage during transit.

Exchanges

At this time, we do not offer direct exchanges.

The fastest way to receive a different item is to:

1. Request a return for your original order (subject to approval)
2. Place a new order separately once the return is accepted

Damages, Defects & Incorrect Orders

Please inspect your order upon delivery.

If your item is:

• Defective
• Damaged
• Incorrect (wrong item received)

Contact us within 48 hours of delivery with clear photos so we can assess the issue and arrange a replacement or appropriate resolution.

Exceptions / Non-Returnable Items

The following items are non-returnable and non-exchangeable:

• Earrings, due to hygiene reasons
• Items marked as final sale or clearance
• Customised or personalised items, including engraving

Customised or engraved items are made specifically for you and cannot be returned or exchanged if produced exactly as ordered.

However, if a customised or engraved item arrives with an error (such as incorrect text, spelling, or design that does not match the order confirmation), please contact us within 48 hours of delivery with clear photos. Once verified, we will arrange a replacement or appropriate resolution.

Refunds

Once we receive and inspect your return, we will notify you by email regarding the status of your refund.

If approved:

• Refunds will be issued to the original payment method
• Please allow 7–14 business days for the refund to be processed
• Processing times may vary depending on your bank or payment provider

If more than 15 business days have passed since your refund was approved, please contact us at contact@ayat.com.

Important Notes

• Return shipping costs are not reimbursed
• Original shipping fees (if any) are non-refundable
• Ayat is not responsible for lost or delayed return shipments — we recommend keeping proof of postage and using a tracked service where possible